F A Q ' s
Where is my order?
We offer Royal Mail 1st Class and 2nd Class delivery options. Please chose which service you would like at checkout. We aim to get orders out the next working day. You will receive a notification once your order has been posted.
Can i pick a specific date for delivery?
We currently do not have this option, however, we are working hard to offer this service. If you would like your recipient to not open their box until a specific date, please let us know by emailing firstname.lastname@example.org. We will add a note on the front of the box to ensure they don't open it until your chosen date.
How will my box be packaged?
Delivering beautifully packaged gift boxes is very important to us. Each gift box is lined with recycled tissue paper and filled with shredded paper to protect your products. We include a 'What's in my box?' information sheet so your recipient knows exactly what they have been gifted with. On checkout you can also chose to add a personalised message. This will be handwritten and included in your box.
Can i create my own box?
Yes! We offer a bespoke box service, please email us at email@example.com to get creative with us!
What is your return policy?
Due to the nature of our products and boxes, we sadly do not offer returns. However, if an item has arrived damaged, please email us at firstname.lastname@example.org and we will do our very best to make it right. Items that arrive damaged can be exchanged, but must be returned within 10 days of receipt of the items in order.
Can i change the delivery address?
We are all human and we make mistakes! if you have made a mistake on your delivery address, please email us at email@example.com as soon as possible. If your order hasn't been dispatched then we will change it for you.
Can i order multiple boxes to different addresses?
If you wish to purchase multiple gifts to different addresses, you will need to place each order separately.
Do you ship internationally?
We currently don't offer this service, however we would like to offer this in the future. So stay tuned!
Do you offer corporate boxes?
Of course! Please email us at firstname.lastname@example.org to discuss your corporate gift boxes. As we work with smaller, independently owned brands most of their products are handmade. Therefore lead times will depend on the quantity of boxes needed.
Can i feature my own products in your boxes?
Are you a small business? Do you have products that focus on wellbeing?
We want to continue supporting small businesses that produce amazing quality products, so if your brand values is a match for ours and you think your products would be a great addition to our boxes, then please get in touch!
You can email us on email@example.com and someone will be in touch with you.
Didn't find what you were looking for?
If you haven't found the answer to your question then please drop us an email at firstname.lastname@example.org and someone will help you!